Shipping Policy

Shipping Information

At Montag Store, we strive to deliver your orders quickly and securely across Egypt.

Processing Time

• Orders are processed within 1 business day after order confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

• Cairo & Giza: 1–3 business days.
• Other Governorates: 2–5 business days.
• Delivery times may vary during holidays, sales periods, or due to courier delays.

Shipping Fees

• Shipping fees are calculated at checkout based on the delivery location and product size.
• Free shipping promotions may apply to selected products or orders.

Order Tracking

• Once your order has been shipped, you may receive tracking information through the courier service when available.

Delivery Conditions

• Please ensure that the shipping address and contact information are correct before completing your order.
• Montag Store is not responsible for delays caused by incorrect customer information.

Damaged or Missing Items

• If your order arrives damaged or incomplete, please contact us within 24 hours of receiving the shipment.
• Supporting photos may be required to process claims.

Contact Information

For any shipping inquiries, please contact us:

Email: sales@montagstore.com
Phone: +20 109 004 0022